If you need to return an item, please complete the Return Merchandise Authorization (RMA) form below or by phone at 1-866-930-9093. Please have your order number ready.
Once we have received your RMA request, you will be contacted by Partsnall within two (2) business days for instructions on returning the item.
Please review our Return Policy below before requesting a RMA number:
- all returns require a Return Merchandise Authorization number or they will not be accepted
- return request must be made within 10 days of delivery
- returns must be shipped within 10 days of receiving the RMA, number
- all returns are subject to 25% restocking fee (except for products with verified as defective or shipped in error)
- We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Pastsnall will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full store credit for the defective merchandise, including freight.
Refunds are only issued in special circumstances such as when the wrong part was shipped (error made on our part).
Refunds or store credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
Merchandise must be returned in new condition, in the original packaging, in salable condition, and originally purchased as service parts from Partsnall. All returns must be packaged in a manner to guard against damage. The RMA number must be clearly noted on the package. ANY RETURN NOT SHIPPED PREPAID FREIGHT WILL BE REFUSED.